“Online reviews influence the buying decisions for almost 93% of consumers.” says an article published at qualtrics.com. After half of 2020 is over, businesses can not afford to ignore online reviews. From restaurants to computer software, consumers flock to online review sites like Yelp, Google Maps, and TripAdvisor to give advice, share feedbacks, and improvements that they expect from the organisation.
Every business across genres receives almost 90% of new customers through reviews. Reviews and experiences shared via word of mouth or in websites are the most trusted for customers to make purchase decisions.
Here are some data for your disposal-
Businesses across the internet request their clients to submit reviews and ratings. Customers are given the flexibility to submit reviews on Google or directly on the URL of the specific business. The sole reason for writing reviews by customers’ services is to spread the word for businesses and services like .
Customers will notice that your business values their input and possibly leave more reviews in the future. Reply to reviews to build your clients' confidence. Businesses can also create and share a link that customers can click to leave a review. Customers verify businesses before leaving a review. So keep a few things in mind while giving the customers a live link to review.
Look, businesses should ignore online reviews, in my opinion. Take Playboi Carti’s WLR for example. I loved the album, everybody did. But the critics online dissed that? How’s that fair. I mean, not even my essays in a non-genuine manner. I got through college that way, and of course they’re more authentic than even album critics, TBH.
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